FAQ
FAQ Help Center
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FAQs
Orders & Shipping
Q: What is your return policy?
A: Due to the strict quality control and safety standards required for research chemicals, all sales are final and we do not accept returns. However, your satisfaction matters to us. If there is an issue with your order—such as missing items, damage during transit, or a processing error—please contact our support team immediately so we can make it right.
Q: How fast do orders ship?
A: Orders are typically processed and shipped within 1–2 business days. Once your package has been dispatched, you will receive a tracking number via email to monitor its delivery progress.
Q: What if my package is damaged or lost in transit?
A: If your package arrives damaged or appears to be lost, please contact us within 5 business days of the expected delivery date with your order number and photos of any damage so our team can assist you promptly.
Product & Compliance
Q: Do you provide instructions, dosages, or usage guidelines for your products?
A: No. We do not provide instructions, dosing schedules, administration protocols, or guidance of any kind. All products sold on this site are intended strictly for laboratory research and analytical purposes.
Q: Are these products intended for human consumption or personal use?
A: No. All compounds offered on our website are sold strictly as research chemicals for in vitro testing, laboratory analysis, and educational research. They are not intended, labeled, or approved for human, veterinary, household, or therapeutic use.
Q: How should I store my peptides upon arrival?
A: For optimal stability, lyophilized (freeze-dried) peptides should generally be stored in a cool, dark, and dry environment. For long-term preservation, keeping compounds in a temperature-controlled freezer or refrigerator away from light and moisture is recommended.